If you are not completely satisfied with your purchase, we will do whatever it takes to make it right.

TO ESTABLISH CREDIT:
Credit applications are available upon request. Please allow two to three weeks to process.

CREDIT CARDS:
We accept Visa®, MasterCard®, Discover® and American Express® cards.

INITIAL ORDERS FOR CREDIT CUSTOMERS (NON CREDIT CARDS):
We ship initial orders on a payment in advance basis while your credit application is being processed. Orders may be placed on credit card payment while your application is being reviewed as to not delay your order further.

PAYMENT TERMS:
With approved credit application, terms are Net 10 Days. Accounts past 10 days are subject to 1-1/2% interest charges per month (18% per year). Past due accounts must be paid before additional orders can be shipped. A $50.00 service charge is added for any returned check.

LEAD TIMES:
As much as 10 business days lead time (not including Saturday and Sunday) is required to prepare your order. We will try to accommodate rush orders, but they are subject to a $50.00 service fee. No same day or next day orders will be accepted.

OUT OF STOCK ITEMS:
Out of stock items are not back ordered. We will make every effort to contact you.

SALES TAX:
There is no sales tax on food products in Indiana where our company is located and the products are shipped from.

INVOICES:
An invoice is mailed for each order only after it has been shipped.

QUANTITIES:
All items are sold by the case unless otherwise noted.

UPS® SHIPPING:
Orders under 200 pounds are shipped UPS Ground Service, and the charges are added to your invoice. Orders over 200 pounds will ship UPS 100 Weight Service, and the charges are added to your invoice. There will be a handling charge added to all orders delivered to residential areas. (UPS pricing and delivery charges are subject to change.) we can not accept UPS-COD orders at this time. We ship UPS orders to continental U.S.A. addresses only.

COMMON CARRIER:
Orders over 500 pounds could also ship via common carrier, delivered to your dock, freight collect. Due to the high COD fees, it is recommended that customers with COD terms pay for orders of this size in advance of shipment.

LOCAL DELIVERY:
Limited local delivery service is available in the Chicago area for a fee based on order weight. Contact your representative for current rates.

FREIGHT CLAIMS:
Customer must note shortages and damages on the freight bill with the date and receiver's and driver's signatures. Please contact us for further information.

PRODUCT RETURNS & ADJUSTMENTS:
Merchandise can only be returned within FIVE DAYS of receipt, and must have a return authorization number to be accepted. This return number needs to be recorded on all return products. Any returns of overstocked product are subject to a 20% restocking fee, and return freight is the responsibility of the customer. Call your Account Representative at 1-800-231-8631 to arrange for return, credit or adjustment authorizations.

CUSTOMER PICKUP:

WHERE:
Midwest Distribution Group 9717 Spring Street Highland, IN 46322. Customers are required to make an appointment 48 hours prior to pickup. Cash will not be accepted at the docks. Pulled orders will only be held for two weeks. Call 800-231-8631 for a pickup appointment.

WILL CALL HOURS:
Monday – Friday 8 a.m. – 4 p.m.

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